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Contact Us

Thank you for your interest in this important work. We look forward to partnering with you!

If you need to contact someone regarding suspected abuse please call Call our Statewide Toll Free Telephone Number: 1-800-342-3720

The HEARS family line assists parents and families by providing resources and referrals to a variety of services. Caring representatives guide families to services including food, clothing, housing, medical and behavioral health care services, parenting education and child care.

Representatives are available to help Monday through Friday from 8:30 a.m.-4:30 p.m. The line offers messages in 12 languages.

HEARS Family Line

(Help, Empower, Advocate, Reassure and Support)

1-888-55HEARS ( 1-888-554-3277 )

This contact section is not meant to serve as a method to report suspected abuse or neglect.

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1 Steuben Place, Albany, NY 12207

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